FAQ

GENERAL INFORMATION

Production Time: 6-10 days is standard for stock items. For big quantity orders and customise items are subject to quoted delivery. Production time begins upon receipt of signed order acknowledgment letter and approval of artwork or sample. Domed items and consecutively numbered items are excluded. For multicolor imprints please allow 3 additional production days per additional color. Factory reserves right to increase or decrease production time. Such changes will be noted on purchase order acknowledgement or advised by salesperson.

Assorted Colored Items: When ordering items in assorted colors that require pad printing or screen printing, and each different colored item requires a different color imprint, a surcharge maybe levied. The salesperson will advice client on the charges.

Billing: All quotes will be made in SGD dollars only unless otherwise stated. We also accept billing in USD dollars and Euro dollars. 

Cancellations: A Cancellation Charge of 30% of the order value will be billed accordingly. If production is completed and printed with client’s artwork no cancellation is allowed.

Colors: Note that colors of items shown in the catalog may not be identical to the item due to photography and printing. If color shade is critical, random samples are available for customer approval, prior to production. Where items are available in more than one color, customer must specify. If no color is chosen, we will supply assorted colors. Merchandise may vary from lot to lot due to manufacturing process and we CANNOT guarantee exact color on repeat orders.

Overruns or Underruns: All orders are subject to 5% overruns or underruns and will be billed accordingly. Orders specifying exact quantities must be stated on the purchase order or communicated to the salesperson in charge.

Phone Orders: No phone orders are accepted. All orders must be sent via mail, fax, or e-mail.

PMS Color Match:  Color matching not available on hot stamped or stress-ease items but we will match standard colors as close as possible at no extra charge. PMS color matches are available on silk screened, pad printed; letterpress and digital offset items, but have some color limitations. PMS matches cannot be guaranteed on dark colored items.

Paper Proofs: Available upon request. Complimentary digital printed paper proofs may be shown at the discretion of the factory. Any revisions to proofs will be charged as a new proof @ S$20.00 per copy.

Product Proofs: Pre-production samples will be free of cost. Corrected revisions will be billed as a new proof and will be invoiced @ S$40.00.

Registration: A registration variance of +/- 1/32 may occur with multiple colors and must be considered acceptable registration.

Repeat Orders: Files are maintained for 24 months. ANY CHANGE IN ARTWORK IS NOT A REPEAT ORDER.

Returns & Credits: Complaints must be filed within 30 days of shipment. Printed orders may not be returned and will not be accepted without written authorization. Merchandise that has been returned for inspection will be returned back to customer if we do not find any problem with the merchandise. Merchandise must be returned before credit can be issued. Credit will be issued only for what has been returned. Random samples may not be returned for credit. Return shipping charges must be prepaid. All credits must be issued within 30 days of invoice date. No credits will be issued after 60 days of invoice date. Once blank items are decorated, no returns will be accepted. Any orders that have to be redone due to an issue with the order will be billed in full until original order is received and inspected. Any product that was returned will be inspected, once inspected any product that is in good working condition will be returned to customer.

Set-Up Artwork Charges: Include touch-up of supplied “camera ready” art to make it “production ready.” 30 minutes is allowed; orders requiring extensive artwork or additional photography are invoiced at $50.00 per hour. Fax transmissions, photo copies or art generated on a laser printer are NOT considered camera-ready quality. Mounted cuts cannot be used!

Molded Spec Samples:  Molded spec samples will incur mold cost which must be paid in advance.

Split or Drop Shipments: S$50 per location.
 

ARTWORK TECHNICAL

E-MAIL Requirements: For all emailed artwork use the following address: sales@tredan.com.sg When you have the art and order ready to send together, send it to sales@tredan.com.sg. The order and artwork will be acknowledged via e-mail to the sender. Always send a .pdf file for comparison of the art or fax a hard copy with your order. All PMS colors must be identified on the printout. This printout will verify that the correct art and fonts were received. For multi-color jobs, please include a composite as well as printed separations. PC files are acceptable. SEE REQUIREMENTS UNDER ACCEPTABLE FILE FORMATS. Include the following when sending your art or order via e-mail: In the email please include: Company name, address, phone, delivery date, packing and any special instructions regarding your art or order. Delays may occur if the above information is not supplied. All E-mailed art is acknowledged via e-mail back to the original sender.

Acceptable File Formats

Adobe Illustrator CS5 or lower is preferred. Please save as an .ai or .eps file with all text converted to outlines

Acceptable Software and File Types: Illustrator .eps or .ai, Freehand .eps, Corel Draw .cdr

All Corel files and EPS files must be Vector (no imported pictures). A vector file is resolution independent, that is, it can be scaled to any size and printed on any output device at any resolution without losing its detail or clarity.

Artwork will be sized to fit the imprint area as large as possible unless otherwise specified.

Fonts: It is recommended that all text be converted to outlines when possible. If this is not possible; all Fonts, Font Suitcases, Printer Fonts and Screen Fonts must be included. We recommend Arial or Helvetica for the best printing results. We do not recommend Times Font Family. Be sure the point size will be large enough to print clearly. Serif and Script fonts are not recommended on small items nor do they print well in all caps. If typestyle is not specified on purchase order Helvetica will be used.

• All copy should be 7 pts or higher, smaller type may fill in and we can not be responsible.
• All Lines should be no thinner than 1 pt.
• We requires a resolution of artwork no less than 300 dpi [NO 72 dpi JPEG or GIF files]
• We will adjust halftone percentages and reset copy when necessary.
• NOTE: Microsoft® Office programs (Word, Power Point, Excel, etc.) are not graphics programs and will not be recognized as acceptable art. Pictures or Logos from Facebook are low in resolution and are not suitable for use.

COLOR REQUIREMENTS

Spot Colors: Most gift items are silkscreen /pad printed in spot colors unless it is for offset printing. We use the Pantone Matching System (PMS). All files containing RGB or CMYK must be converted into spot colors (PMS). The colors must be clearly identified in the file as well as on the composite (hard copy).

CMYK Colors

All files receive in RGB or other color format will be converted to CMYK for printing without prior notice, and our company shall not be responsible for any color aberration caused by the conversion.Please take note that Pantone and CMYK can be very different, depending on the Pantone you have chosen. The result of software conversions of Pantone are OFTEN NOT the color you have seen on the Pantone chart. To have the closest impression of colors, we recommend you to visit us to choose from our CMYK chart.Due to the different calibration of monitors and also being RGB (printing is in CMYK), please do not totally judge the print colors with the colors you see on screen. They might be 20% different. Do check with us when you are in doubt.There is likely to be some color variations in print due to bulk process color (CMYK) printing. You are deemed to have accepted this condition when you confirm printing. As per standard practice, color differences in the range of +/- 10% (in technical term) have to be accepted.Kindly double check on the information to ensure that they are correct for printing.

Unacceptable Artwork/Text Files: Faxes or copies of faxes, photocopies, photographs, slides, transparencies, letterheads, business cards, pictures downloaded from the internet, actual products, art done in Office software / Paint software or any other art that needs to be touched up, color separated or made one color.